Automation-first consultancy Systems, integrations & digital platforms

Brisbane-based automation & IT systems consultant helping teams reduce manual work and scale.

Based in Brisbane and working Australia-wide, I design and implement workflow automation (n8n), Microsoft 365/SharePoint solutions, VoIP/PBX systems, and web platforms. My focus is practical delivery: reliable systems, clean handover, and outcomes you can measure.

Workflow automation (n8n) VoIP / PBX design & routing Web platforms & websites Microsoft 365 & SharePoint Education tech delivery ASQA / TEQSA compliance mindset
Discuss a project → View selected work
✅ Fixed-scope delivery or ongoing support 🧩 Clear scope, clear outcomes, minimal noise 📍 Brisbane-based, remote delivery AU-wide
How I help
Typical outcomes clients engage me for:
Automation • Platforms • Compliance-aware
Common engagements:
Workflow automation & approvals Forms → CRM/Teams → reporting VoIP call flows, queues & IVR SharePoint hubs & knowledge bases Education ops systems (audit-ready)
Delivery style Consultancy with practical execution
📌 Documentation + handover included 🧠 Architecture-first, build second
Capabilities

What I deliver - Automation, Microsoft 365 and Education Workflows

Automation-first systems delivery. Suitable for both growth-stage businesses and education providers.

⚙️
Automation & workflow engineering
n8n-based workflows and integrations
  • Forms → approvals → notifications → reporting
  • Webhooks, routing, validation, retries, and alerting
  • Integration across common SaaS tools
  • Audit-friendly logs and maintainable change control
Best for: teams drowning in manual admin
🌐
Web platforms & websites
Reliable, fast, and integrated
  • Business websites, portals, and landing pages
  • Forms tied to automation (not just “send an email”)
  • Hosting, DNS, SSL, performance and security hardening
  • Analytics, conversion tracking, and operational metrics
Best for: businesses that want a site that drives operations
☎️
VoIP / PBX systems
Call flows designed for real operations
  • IVR design, queues, routing, and business hours
  • Overflow, failover, after-hours, voicemail policies
  • Agent ring strategies aligned to staffing reality
  • Integration options (tickets, CRM, notifications)
Best for: customer-facing teams and service businesses
🧩
Microsoft 365 & SharePoint
Architecture, governance, and practical setup
  • SharePoint hubs, knowledge bases, permissions model
  • Operational governance that survives staff turnover
  • Email/domain configuration and DNS alignment
  • Automation around requests, approvals, and reporting
Best for: teams standardising their digital workplace
🎓
Education tech & compliance-aware delivery
Designed with ASQA/TEQSA expectations in mind
  • Systems and workflows that support audit readiness
  • Traceability, version control, and access governance
  • Student/admin operational workflows and reporting
  • Practical risk controls without slowing teams down
Best for: RTOs, colleges, and training organisations
🧠
Advisory & scoping
Get the plan right before building
  • Process mapping and automation roadmap
  • Architecture decisions and tool selection
  • Fixed-scope proposals for delivery
  • Documentation that supports handover and operations
Best for: leaders who want clarity and direction
Selected work - Workflow automation, Sharepoint solutions and education operations

Examples of what I’ve delivered

A mix of automation, platforms, comms systems, and compliance-aware education workflows.

⚡
Lead automation pipeline
Web forms → workflows → notifications
  • Webhook-based intake from website enquiries
  • Automatic routing, validation, and follow-ups
  • Audit-friendly logging and error handling
n8nWebhooksNotifications
🏢
SharePoint knowledge hub
Structured content + access control
  • Information architecture and permissions model
  • Search-first user experience
  • Operational ownership model + documentation
Microsoft 365SharePointGovernance
☎️
VoIP call flow design
Queues, IVR, routing, overflow
  • Business-hours and after-hours routing
  • Queue behaviour aligned with agent availability
  • Failover behaviour and customer experience tuning
PBXIVROperations
🌍
Website + automation integration
Sites that connect into operations
  • Secure forms with reliable submission handling
  • Hosting/DNS/SSL and performance hardening
  • Automated notifications and lead routing
WordPressDNS/SSLAutomation
🎓
Compliance-aware workflows
Audit readiness through design
  • Traceability: who did what, when, and why
  • Access control aligned to roles and responsibilities
  • Templates, versioning, and retention-friendly workflows
ASQA mindsetTEQSA mindsetGovernance
🛡️
Email domain & deliverability
Reduce spoofing, improve trust
  • SPF/DKIM/DMARC alignment and remediation
  • DNS cleanup and domain migrations
  • Practical monitoring and ongoing hygiene
SPF/DKIM/DMARCDNSSecurity

Note: I can share deeper case studies and references where appropriate, depending on confidentiality.

Engagement

Engagement models

From discovery through delivery and ongoing support — with clear scope and fees confirmed upfront.

🧭
Discovery & scope
Clarify requirements and produce a plan
  • Process mapping and system review
  • Architecture options and recommendations
  • Fixed-scope proposal for delivery

Ideal when the solution is not fully defined yet.

🛠️
Fixed-scope delivery
Build and implement with clear outcomes
  • Automation workflows, integrations, or websites
  • VoIP/PBX implementation and call flow design
  • Microsoft 365 / SharePoint solutions
  • Compliance-aware workflows (education sector)

Scope, assumptions, and fees confirmed upfront.

🔁
Ongoing support
Monthly support for continuous improvements
  • Priority help and preventative maintenance
  • Small improvements and change requests
  • Monitoring, documentation, and handover support

Suitable for teams that want a technical partner.

⚡
Smaller jobs welcome
Tactical work when it makes sense
  • Targeted troubleshooting and configuration
  • Quick automation adjustments and fixes
  • Small website changes and improvements

If it’s not a good fit, I’ll say so early.

How fees work: I’ll provide a fixed price or a clear range after a short review of your requirements. I avoid “surprise invoices” by confirming scope and assumptions before I start.

Delivery approach

Predictable delivery with clear checkpoints and handover.

  • Share your goal, current setup, and any constraints (screenshots/links help).
  • I confirm fit, clarify scope, and propose outcomes with assumptions and risks.
  • Delivery with checkpoints, then documentation and handover so your team can operate confidently.

“The goal isn’t just to ship — it’s to leave you with a system you can run, audit, and extend.”

✅
Compliance considerations (education)
Design choices that support audit-readiness
  • Traceability: records of actions and approvals
  • Access governance: least privilege and role-based control
  • Retention and versioning: reduce compliance risk
  • Operational documentation: clarity for staff turnover
About

Who I am - Automation and Microsoft 365 consultant with education-sector expertise

Practical engineering, delivered in plain English.

I’m Abhishek Karki — an IT and systems professional based in Brisbane. I specialise in automation-first delivery across workflow automation (n8n), Microsoft 365/SharePoint, VoIP systems, and web platforms. I also have strong education-sector experience and approach delivery with ASQA/TEQSA expectations in mind — focusing on traceability, governance, and operational resilience.

Automation-first Systems integration Education tech ASQA/TEQSA mindset Microsoft 365 VoIP / PBX Web platforms

What you can expect

A consultancy-style engagement, even for smaller work.

  • Clear scoping, assumptions, and outcomes
  • Solutions built for reliability and future changes
  • Documentation and handover that actually helps
  • Direct communication — no fluff, no confusion

Prefer to communicate in another language? I’m also comfortable with Nepali and Hindi.

Contact

Tell me what you're building or improving

Share your goal and current setup. I’ll confirm fit and propose the next step (discovery, delivery, or support).

Contact details

Reach out directly, or use the enquiry form. I respond evenings and weekends as well.

✅ Clear scope and honest advice — even if the best answer is “don’t do it that way”

Project enquiry

Include links, screenshots, and what “success” looks like. This form opens your email client.